At Vermilion, we aim to ensure that all our patients are delighted with their dental treatment and our service.
We take any complaint seriously and we have a code of practice which ensures that all complaints are dealt with courteously and promptly so that the matter is resolved as efficiently as possible.
If you have a complaint regarding any aspect of your dental care please contact Kay MacMillan, Vermilion’s General Manager on smile@vermilion.co.uk or to review our Complaints Handling Policy, please click here. We will confirm the outcome of the complaint in writing immediately after completing our investigation.
Healthcare Improvement Scotland
The regulator for independent healthcare services across Scotland, can accept complaints at any stage of the process to Healthcare Improvement Scotland:
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
T: 0131 623 4342
E: hcis.clinicregulation@nhs.net
Dental Complaints Service
If you feel we have not resolved your complaint accordingly, you can contact the Dental Complaints Service at dentalcomplaints.org.uk.
General Dental Council
More on the General Dental Council (GDC), an independent organisation which regulates dentists and dental care professionals in the UK, can be found at gdc-uk.org.
